Privacy Policy

Last updated: 27/08/2026

1. Who is responsible for your data?

The data controller responsible for the personal data collected through this website is MM TLCM, a sole proprietor (SIRET: 994090199), reachable at contact@lorwenmen.com.

2. What data do we collect?

When you browse our website or place an order on lorwenmen.com, we may collect:

— First name, last name, postal address, email address, and phone number (to process and deliver your order)
— Payment information (processed directly by our secure payment provider; we never have access to your full card number)
— Order history
— Browsing data (through cookies, as described in Section 6)
— Email address if you subscribe to our newsletter

3. Why do we collect this data?

We collect and process your data in order to:

— Process, prepare, and deliver your orders
— Contact you when necessary regarding your order
— Manage returns and refunds
— Send you our newsletter, only where you have provided your consent
— Improve our website and services through anonymized browsing statistics
— Comply with our legal and accounting obligations

4. Legal Basis for Processing

Depending on the circumstances, the processing of your personal data is based on:

— The performance of the sales contract (order processing)
— Your consent (newsletter and non-essential cookies)
— Compliance with our legal obligations (invoicing and accounting)

5. Who do we share your data with?

Your personal data may be shared with the following service providers, only to the extent necessary to operate our business and fulfill your order:

— Shopify Inc. (website hosting and online store services)
— Our secure payment provider (payment processing)
— Our shipping carrier / delivery provider (delivery of your order)
— Where applicable, our email marketing and customer review service providers

We do not sell your personal data to third parties for commercial purposes.

6. Cookies

This website uses cookies that are necessary for its operation (such as shopping cart and login cookies), as well as analytics cookies and, where you have provided consent, advertising cookies (including cookies used for Meta and Google advertising campaigns).

You can manage your cookie preferences at any time through the consent banner displayed during your first visit or through your browser settings.

7. Data Retention

Your personal data is retained for as long as necessary to manage our business relationship with you and is subsequently archived in accordance with applicable legal requirements, including a retention period of 10 years for accounting documents where required.

Newsletter-related data is retained until you unsubscribe.

8. Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict the processing of, object to the processing of, and obtain the portability of your personal data.

You may exercise these rights by contacting us at contact@lorwenmen.com.

We will respond to your request within a maximum period of one month, subject to applicable legal exceptions.

9. Complaints

If you believe that your data protection rights have not been respected, you may lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), the French data protection authority.

CNIL

10. Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, or disclosure.

Contact

For any questions regarding this Privacy Policy, please contact us at contact@lorwenmen.com.